Privacy Policy
This Privacy Policy informs you of your choices and our practices regarding any information you provide to us.
The use of eChat may involve the collection and use of your information, and it is important for you to understand how this happens and how you may control it. When we operate, and provide our services, including when you install, access or use our services, eChat will receive or collect the information.
By using eChat, you agree that we may collect, use and store your Information in accordance with this Privacy Policy, as revised from time to time.
This Privacy Policy applies to eChat and includes any services related to eChat that contains this Privacy Policy. The services related to eChat may have more
Please note that this Privacy Policy does not apply to the information collected: (i) through third party services (including any third party websites) that you may access through eChat; or (ii) by other companies and organizations promoting their services on eChat.
The Information We Collect
•Personal Information. You provide your mobile phone number to create a eChat account. You regularly provide us with the phone number in your mobile address book, including the number of people that use our services and your other contacts' phone number. You confirm you are authorized to provide us such numbers. You can also add additional information to your account, such as your profile name, profile photo, and status messages, and the information you provide us through the use of eChat – for example, via:
•In the Add Contact feature, share your contact list with eChat to connect with users;
•Information made available by another user about you via their use of eChat – for example, any Shared Information that others using eChat make available about you via the Official Account; and information we collect as you use eChat, such as certain Location Data and Log Data.
•Your Messages. We will not keep your messages; the messages will be removed from our servers when your messages (including chat history, photos, videos, voice messages, files, and location information) are sent. Your messages are stored on your own device. Your messages are encrypted to protect against third parties.
•Location Data. We collect regarding your location (when you use a
•The location of your device when using eChat, such as from the GPS, WiFi, compass, accelerometer or other sensors in your mobile device;
•The IP address of the device or internet service you use to access eChat; and
•Additional information provided by you or others that gives an indication as to where you are or have been located, and shared information that you or someone else has posted that indicates your location.
•Customer Support. You may provide us with information related to your use of our services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.
•Log Data. We collect
performance logs and reports.
•Shared Information. Information about you or relating to you that is voluntarily shared on eChat. The shared information may include posts that you post on eChat (including your public profile, photos, videos and voice recordings as accessed with your prior consent through your device's camera and/or microphone sensor), any postings from others that you
•Cookies. We use cookies to operate and provide our services, to improve your experiences, understand how our services are being used, and customize our services for new features.
How We Use Your Information
We use the information to help us improve, understand, customize, and support our services.
•We operate and provide our services, including providing customer support, improving, repairing and customizing our services to understand how people use our services, analyse and use information we evaluate and improve our services. To research, develop, and test new services and features, and conduct troubleshooting activities.
•We verify accounts and activity, and promote safety and security on and off our services, such as by investigating suspicious activity or violations of our Terms, and by ensuring that our services are used legally. We use encryption technology to protect certain sensitive Information (such as Location Data) that you provide to us. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. Our systems and the communications networks you access may be subject to security breaches and failures due to circumstances beyond our reasonable control. That being said, we will use all reasonable measures, efforts and methods to keep your Information safe at all times. If you have any questions regarding the security of your Personal Information, please contact us.
•We will allow you to communicate with third parties, such as businesses, through orders, transactions, delivery and shipping notifications, product and service updates, and marketing.
•Other services. The messages you may receive that contain marketing could include an offer for something that you may be interested in.
•To help us develop our new services and improve our existing services.
Manage Your Information
You can manage, change, limit, or delete your information through the following:
•You can change the settings to manage specific information that other users can use. You can manage your contacts, groups, and broadcast lists, or use our blocking function to manage who can communicate with you.
•If you wish to update or modify your personal information within eChat, you can do so by logging into your account and making the appropriate changes. For example, you can change your profile name, profile photo, and status message at any time. For changing of mobile number, please contact us.
•To request the removal of an unauthorised account, please contact us.
Third Party Services
eChat may link you to social media or other features or services (including websites,
•You can share the content of services provided by third parties. These third party services will verify your identity and provide you with the option to share certain personal information with us. They also may give you the option to post information from your third party service account to eChat.
•You can link your eChat contact list to your contact list on your device and/or in your
account on third party services, in order to search for and connect with contacts on those contact lists who also have a eChat account.
These third party social media or other services may be hosted by the relevant third party or us.
This Privacy Policy applies only to any information we collect and does not apply to any services or information provided by any third party, and we bear no liability for any third party use of any Information provided by you to them.
Changes to This Privacy Policy
We may modify our privacy policies from time to time for a variety of reasons, including improving our privacy practices, reflecting changes to our services, and compliance with applicable laws.
When we make any material changes to our Privacy Policy, we will notify you through our services, or by other reasonable means. We encourage you to review the changes carefully. Continuing to use our services after a notice of changes has been notified to you or published on our services constitutes your acceptance of the changes and consent to the modified Privacy Policy.
Personal Data Protection Act
We reserve all rights to collect, record, store, use and keep your personal information provided for the use of eChat ("Personal Data") with the utmost care and privacy. We shall comply fully with the Personal Data Protection Act 2010 ("the Act") and will only process the Personal Data in the normal and proper conduct for the use of eChat. The Personal Data shall be protected and governed by the Act and/or any other similar laws where the said Personal Data is being stored. We shall not share, publish and/or disseminate the Personal Data without first getting your written consent.
Contact Us
If you have questions about our Privacy Policy, please contact us.
DXN HQ
No.113, Bandar Stargate, Lebuhraya Sultanah Bahiyah, 05400 Alor Setar, Kedah.
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